Stowmarket Chiropractic Health Clinic
Stowmarket Chiropractic Health Clinic

Fees and Procedures

Coronavirus / Covid-19 Patient Protection Policy

Effective Thursday 18th June

 

We take the safety and wellbeing of our patients and staff extremely seriously. We have undertaken a rigorous and comprehensive risk assessment to ensure that our clinic meets ‘Covid19-secure’ guidelines, in accordance with advice from the UK Government and the British Chiropractic Association.

 

As a result, we have made changes to the way we will run the clinic when we reopen on Thursday 18th June 2020. To ensure everyone’s safety during your visit, please help us by observing the following guidelines:

 

  • Please arrive 5 minutes before your appointment time and kindly wait outside (observing social distancing)/ in your car. When our chiropractor is ready to see you, we will phone you. If you do not have a mobile phone, don’t worry, we will come and collect you.
  • Please enter the clinic on your own, unless you require assistance/support.
  • Please observe any floor markings in the clinic to maintain a safe 2 metre distance from others.
  • Please use the hand-wash provided to sanitise your hands on arrival and departure.
  • Please wear a clean face covering before entering the clinic. This can be simply a clean scarf for example or any other clean cloth material which can be secured to cover the nose and mouth.
  • After your treatment session, please use a contactless means of payment (debit/credit card) if at all possible to avoid the need to handle cash. 
  • Once we have processed your payment and booked any future appointment, please leave the clinic promptly. This will help us to admit our next patient safely and with the minimum of delay.

 

For your added safety

 

  • Your chiropractor will be wearing the recommended Personal Protective Equipment (PPE), which will be changed between patients and clinic sessions in accordance with advice from Public Health England.
  • All staff will sanitise their hands regulary and observe social distancing guidelines.
  • Information about appropriate Covid-19 hygiene is dislpayed on posters throughout the clinic.
  • In addition to our normal cleaning procedures, we have introduced more frequent cleaning of regularly touched surfaces . All fabric chairs have been replaced with vinyl/leather alternatives for for more effective cleaning.

 

IMPORTANT NOTE

 

It’s very important that you DO NOT attend the clinic if you have any of the following symptoms, or have been in close contact with anyone showing such symptoms, however mild:

  • HIGH TEMPERATURE
  • LOSS OF, OR A CHANGE IN NORMAL SENSE OF SMELL OR TASTE
  • A NEW CONTINUOUS COUGH

In such cases, please stay at home and follow self-isolation advice on nhs.uk/coronavirus. Check your symptoms via the 111 online coronavirus service, follow the specialist medical advice and find out how to get tested.

 

If you have any concerns about about visiting the clinic, please don’t hesitate to call us on 01449 612620 - we’re here to help!

 

We thank you for your patience and understanding, and look forward to seeing you again soon!

 

What to expect at a first consultation


Please allow up to 1 hour & 15 minutes for your initial consultation; this costs £60 adults / £50 children.

 

Please bring with you a list of any medication you may be taking, and also your reading glasses if you use them. Your Chiropractor will discuss and assess your condition. If Chiropractic is appropriate, a course of proposed treatment will be explained to you. In cases where Chiropractic is not appropriate, we can refer patients to a relevant health care professional. 

 

Follow-up appointments last about 20 minutes and cost £40 adults / £30 children.

 

An Extended Treatment Charge of £50 may be levied if a longer appointment is needed and in certain circumstances, such as a return to treatment after a long period of absence - please ask for details.

 

We keep a range of items for sale: pillows, supports, cold-packs etc and we can also order items to your specific requirements.

 

Payment is due at the time of your appointment - we accept cash, cheques and cards.

 

We are registered with a large number of insurers including BUPA, AXA PPP, Simply Health- HSA. Although we require payment at the time of your appointment, we will provide a receipt in order that you can submit any claim. Please check your policy information with your insurer before treatment, as we cannot do this on your behalf.

 

We do not require you to be referred, however if you have private healthcare insurance which covers Chiropractic, it may be a condition of claim that you need a GP referral; you should contact your insurer for details.

 

This Clinic has been awarded the Patient Partnership Quality Mark by the Royal College of Chiropractors, which recognizes the service we provide for our patients.

 

If you have any further queries, please don't hesitate to give us a call!

 

Where to find us:

7 Stowupland Road
Stowmarket
Suffolk
IP14 5AG

How to contact us:

If you have any queries or wish to make an appointment, please call us:

Tel. 01449 612620

Or use our contact form.

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